Resident Liaison Officer

Responsibilities

• Serve as a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
• Ensure residents are aware of works processes and communicate updates / changes accordingly.
• Coordinate handover of keys to site teams and provide a high standard of customer aftercare.
• Ensure works are completed satisfactorily and manage expectations between residents, the client and our operations teams.

Qualifications

• Prior experience in a contractor or client-side resident liaison / community engagement role, preferably within planned/reactive maintenance or asset management.
• Excellent communication skills and ability to manage sometimes difficult situations.
• Resilient under pressure with discretion and respect in a public-facing role.
• UK driving licence and own car.

Equal Opportunities Statement

At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

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