Colleague Support Coordinator

We’re looking for an experienced and customer‑focused HR Coordinator to join our People & Culture team.

In this role, you’ll provide advice and guidance on a wide range of HR‑related matters, supporting colleagues across the organisation and helping to deliver a seamless HR service.

Responsibilities

• Provide advice and guidance to all colleagues on all HR queries, seeking additional support from specialist teams where required.
• Cover the Colleague Support inbox and phone lines on a rota basis.
• Process the monthly payroll including new starters, movers, leavers, family leave and other contractual changes within SLAs and to an exceptional degree of accuracy.
• Create and issue new starter and internal mover contracts and support employee lifecycle administration activities.
• Prioritise tasks to ensure compliance requirements, including pre‑employment checks and right‑to‑work documentation, are completed accurately and on time.
• Ensure all cases and queries are logged and updated accurately on the People Services case management system.
• Provide support and guidance on HR processes, policies and procedures, delivering a customer‑first approach.
• Support the successful delivery of People & Culture projects, change activity and continuous improvement initiatives.

Qualifications & Experience

• Experience in a similar HR Coordinator, HR Administrator, People Services or Employee Services role.
• Experience providing advice and guidance in a service‑focused environment.
• Excellent customer service skills and a customer‑focused mindset.
• Ability to work at pace and under pressure to deliver against multiple deadlines.
• Ability to manage multiple tasks simultaneously.
• Exceptional attention to detail and accuracy.
• Ability to proactively identify and put forward ideas for continuous improvement.
• Excellent written and verbal communication skills.
• Experience of using Microsoft Office applications, specifically Word and Excel.

Benefits

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.
• Pension matched up to 7.5%.
• 120+ learning and development offers, with access to external professional qualifications.
• Flexible working patterns such as compressed hours, flexibility to work earlier or later around our core working hours of 10am‑4pm.
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more.

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