The Role
Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
Your responsibilities
- Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
- Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution.
- Support customers with non-fault-related requests e.g. software installations, data and application access, including setting up new hires for technology requirements.
- Regularly identify repetitive faults through communication with other support groups and service desk leadership team.
Your Profile
Essential skills/knowledge/experience:
- MS Office 365
- Windows 11 Desktop OS
- MS Outlook / Exchange
- VDI
- Helpdesk
- SCCM
Rewards & Benefits (Default)
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
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