University Hospitals of Derby and Burton NHS Foundation Trust
Medical Support Secretary (Pathway Co-ordinator) – Urology
The closing date is 16 July 2026.
We recognise that Medical Secretaries and Pathway Co‑ordinators play an essential role in delivering high‑quality patient care. As a key point of contact for patients, clinicians and wider teams, you will help ensure services run smoothly and that patients receive timely, accurate information throughout their care pathway.
We are looking for an organised and compassionate individual to join our Urology team at Queen’s Hospital Burton. You will be part of a supportive administrative team, working alongside six consultants, contributing to a collaborative and patient‑focused service.
Main duties of the job
You will act as a key point of contact for patients, consultants and clinical teams, responding to queries professionally and sensitively. The role includes managing consultant diaries, coordinating patient pathway administration, and producing clinical correspondence within agreed timescales. You will support waiting list management (including RTT), liaise with wards and departments to ensure continuity of care, and escalet(?) urgent issues appropriately.
About you
We welcome applications from individuals with experience in an administrative, customer care or patient‑facing role. You will have strong organisational and prioritisation skills, effective communication with patients, carers and colleagues, and confidence using IT systems including Microsoft Office. A collaborative and flexible approach to team working is essential.
Why join us
- Development opportunities, both professional and leadership development
- On‑going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
Key Facts
- We see on average 4,810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2,077 per week.
- An average of 1,115 patients are seen in A&E across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Person Specification
Experience / Knowledge
Essential
- Experience working in a patient‑facing or customer care environment
- Advanced IT skills (Word, Excel, digital dictation systems or workplace systems)
- Strong organisational skills with the ability to prioritise work and meet deadlines
Desirable
- Understanding of RTT (18‑week pathway) and waiting list processes
Communication / Attitude
Essential
- Ability to communicate effectively with service users, colleagues or clinicians
- Ability to handle sensitive/distressing situations with tact and professionalism
Desirable
- Proactive and adaptable approach to problem solving
Qualifications
Essential
- GCSE English (or equivalent) – Grade C/Level 4 or above
Desirable
- Audio typing qualification or high‑level experience
Scenario
- Describe a specific situation where you handled a difficult or sensitive enquiry from a service user – what the issue was, exactly what you said/did, how you balanced accuracy, empathy, and timescale, and the outcome.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Queen’s Hospital Burton
Belvedere Road
Burton‑On‑Trent, Staffordshire
DE13 0RB
United Kingdom
Employer’s website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
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