Hybrid Education Support Specialist

Cambridge University Press & Assessment is seeking a Customer Support Advisor in Cambridge. You will handle customer inquiries across email, phone, webchat and social media, delivering accurate information and a high standard of service to schools, teachers, candidates and parents.

The role is permanent, full-time (35 hours per week) and hybrid, requiring 40–60% face-to-face collaboration at the Cambridge location. Strong communication and customer service experience are essential to meet SLAs.

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