IT Support Engineer

Salary

Salary: £40,000 – 45,000 per year

Requirements

• Experience within an IT services company or internal helpdesk environment supporting users remotely and in person
• Confident verbal and written communication skills with both clients and colleagues
• Self-motivated and disciplined, with the ability to prioritise and execute tasks under pressure
• Strong interest in current and emerging technologies
• Ability to research new products and technical solutions to resolve client issues
• Strong working knowledge of Microsoft Active Directory, Hyper-V, Microsoft Office 365, and Windows Server and desktop operating systems
• Working knowledge of networking fundamentals, including configuring firewalls, switches, wireless access points, and networks
• Strong understanding of client system security and relevant software and hardware solutions
• Must already reside in the UK and have the right to work in the UK

Responsibilities

• Provide first-class technical support to our wide customer base across multiple sectors
• Support end users remotely via email and telephone using our remote support software and ticketing system
• Attend customer sites occasionally to provide face-to-face support and project assistance
• Help with Microsoft-based project and systems implementations, upgrades, and migrations
• Work closely with our technical support desk team to deliver high-quality support

Technologies

• Active Directory
• Hardware
• Hyper-V
• Office 365
• Security
• Windows
• ICT

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