Job Title: Caseworker
Location: Whitehall, London (Hybrid – onsite induction, then 1-3 days per week as required)
Contract Length: Until 31/03/2027
Pay Rate: Competitive
Hours: 37 hours per week – 7.4 hour days
Applicants must be UK nationals due to the nature of the documents.
About the Role
We are seeking a skilled Caseworker to join a high‑profile, sensitive programme within a government department. The role requires handling complex information, making decisions in line with policy, and working under strict procedural guidelines. The successful candidate will operate in a fast‑paced environment, managing cases with discretion and professionalism.
Key Responsibilities
- Analyse and interpret complex information from multiple sources to make informed decisions.
- Apply relevant government policies and procedures accurately to casework.
- Produce clear, well‑justified decisions and communicate outcomes effectively.
- Manage tight deadlines in a sensitive operational context.
- Engage with stakeholders professionally, maintaining confidentiality at all times.
- Work with graphic or sensitive content, demonstrating resilience and empathy.
Essential Skills & Experience
- Proven casework experience.
- Proficient in Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams).
- Strong attention to detail and problem‑solving abilities.
- Ability to work within strict policy frameworks and follow procedures consistently.
- Excellent written and verbal communication skills.
- Knowledge of Data Protection principles.
- Demonstrated resilience and empathy when handling sensitive material.
Desirable
- Experience within Home Office, police, or immigration environments.
- Handling complex cases involving multiple stakeholders and sources of information.
Important Notes / Restrictions
- Candidates must be comfortable discussing and managing sensitive or distressing material.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.
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