Job Description
Enterprise customers. Complex challenges. Own Revenue GrowthnWe are a rapidly growing Top Tier ServiceNow Partner, helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform.nWe’re looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements.nThis isn’t a “renewals” account management role – it’s about building strategic partnerships and unlocking new opportunities across complex organisations.nHybrid Working UK.
London 2 days per week at The Ministry – London’s coolest workspace (Yes, the same people as the Ministry of Sound).nWelcome to UP3nWorking shouldn’t be painful. Our inspiring founders, alongside our brilliant team, have built a culture that puts you and your wellbeing first.nWe care about your happiness. When we are happy, we make better decisions – and happy people means better outcomes for our customers.
That’s why we’ve worked hard to create an environment where our team feels supported, developed, respected, and empowered to succeed.nIf you’re ready to inspire, innovate, and make a real difference, this is your opportunity to step into a role where your ideas matter, your commitment is recognised, and your impact is visible.nReady for better?nWe’re Proud to Be a Great Place to Workn• Great Place to Work Certified 2023 & 2024n• Best Workplace for Women 2023, 2024 & 2025n• Best Workplaces for Wellbeing 2023, 2024 & 2025n• Best Workplaces in Consulting & Professional Services 2023 & 2024n• Best Workplaces for Development 2024 & 2025nAbout UsnWe are an award-winning ServiceNow Partner growing rapidly year-on-year.nWe deliver best-in-class managed services and consulting solutions for customers using the ServiceNow platform.nWe may be scaling quickly and working with major enterprise clients, but our culture remains grounded in a few simple values:nOur Valuesn• No one is above making the tea or watering the plantsn• Do the right thing by the customer. Always.n• No room for egos, politics or gossipn• We're a team — share what you known• If something needs doing, roll up your sleevesn• Remember, at some point, you did something for the first timenThe Role: Strategic Enterprise Sales Account ManagernThis is a growth-focused enterprise account management role where you’ll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment.nYou’ll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations.nThis isn’t a renewals-only role – we’re looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth.nWorking closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you’ll shape solutions that solve real business problems while delivering measurable value for customers.nWhat You'll Be Doingn• Build and nurture strong relationships with senior stakeholders across customer accountsn• Develop long-term account strategies focused on expanding our footprint within customer organisationsn• Identify opportunities for upselling, cross-selling and new consulting engagementsn• Work with technical teams to design solutions that solve customer challengesn• Manage contract renewals, commercial discussions and long-term customer partnershipsn• Collaborate with delivery teams to ensure successful outcomes for customersn• Lead account reviews and continually identify ways to improve customer value and engagementnAbout YounYou don’t need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we’d love to hear from you.nWe’re looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations.nYou might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business.nWe’re particularly interested in candidates from managed services, consulting, or technology services environments – where success is driven by solving client problems rather than selling a fixed product.
You’ll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions.nYou should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners.nExperience We’re Looking Forn• 3–5 years experience in Account Management within technology solutions services – managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial)n• A proven track record of growing and developing customer accounts – mid-enterprisen• Experience working in solution-based sales environments – deal sizes £200-£1million+ with longer sales cycles – c12-24 months.n• Strong commercial awareness including pricing discussions and contract negotiationsn• The ability to build long-term account strategies and identify growth opportunitiesn• Excellent stakeholder management skillsn• Comfortable working in a fast-paced, high-growth environmentn• Experience selling into regulated or complex enterprise environments e.g.
Public Sector would be advantageousn• Experience in a fast-growing SMEnSalary & Benefits:n• Base Salary Aligned with your expertise and growthn• c£150,000+ OTEn• Bupa health insurance, GP access & Bupa dental caren• Life insurancen• £250 home office setup allowancen• 4% employee pensionn• 25 days holiday increasing with tenuren• Comprehensive training and developmentn• Hybrid working from The Ministry offices in London (typically 2–3 days per week)n• On-site gymn• Maternity & Parental Leaven• We offer an enhanced parental leave package.n• For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay.n• For paternity and parental leave, you’ll receive 4 weeks full pay.n• We also support time off for ante and post-natal appointments.n• Flexible Workingn• We know people perform at their best when they have balance.n• That’s why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1).n• We also provide a £250 home working allowance to help you create a comfortable workspace.nIf you’re driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment.nStep into a role where your ideas matter, your impact is visible, and your success is rewarded.nApply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance.
Thanks!nApplication notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only.
As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.nIf you have any pre-application questions please contact us first quoting the job title & ref.
Good luck, Team RR
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