Sales Operations Assistant

JOB SUMMARY

We are seeking a proactive and detail-oriented Sales & Operations Assistant to support our sales and operations teams. The successful candidate will play a key role in ensuring the smooth day‑to‑day running of our sales administration and warehouse operations. This position offers an excellent opportunity for individuals looking to develop their skills within a dynamic business environment. The role requires strong organisational abilities, excellent communication skills, and proficiency with various computer applications. Your responsibilities will include:

Customer Service & Sales Administration (~70%)

• Be the first point of contact for our customers, managing incoming calls & emails;
• Manage the full customer order journey, from order entry and confirmation to customer with product availability & updates, substitutions and delivery information;
• Build strong relationships with customers and internal teams, handling proactively queries and complaints while ensuring timely follow‑up and solutions;
• Support smooth sales operations, including invoicing, credit note requests, customer records and day‑to‑day administrative tasks;
• Coordinate closely with our food handlers and operations team and preparing order sheets.

Operations (~30%)

• Support the Operations team with order preparation & packing;
• Receive and check deliveries, assist with stock handling and help maintain an organised preparation area;
• Provide hands‑on operational support wherever needed to ensure the smooth day‑to‑day running of the business.

YOUR PROFILE

We are looking for a positive, dynamic and customer-focused person who enjoys working in a collaborative environment.

• French speaking required;
• Excellent communication skills with a natural ability to build strong relationships with customers and colleagues;
• Highly organised, reliable and detail-oriented, with the ability to manage multiple priorities;
• Proactive, solution‑focused and always willing to go the extra mile to support customers and the team;
• A positive attitude with a hands‑on approach and a genuine desire to contribute to a growing business;
• Previous experience in the dairy or premium food sector would be a strong advantage.

OTHER INFORMATION

• Permanent full‑time position;
• Monday-Friday, 40 hours;
• Job is located near Earlsfield station (SW18 4SR);
• Fully covered public transportation costs;
• Cheese training and product tastings to develop your knowledge and expertise;
• Opportunity to join a growing UK subsidiary of a successful French family‑owned business;
• Friendly, positive and collaborative working environment where your contribution truly matters.

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