Support Analyst
Salary: £28,608 – £32,089 per annum
Full Time / Permanent
About The Role
- Provide second line technical support for enterprise level applications fundamental to the student journey at NTU.
- Work within the Application Specialist team, assigned to a specific product portfolio while supporting applications across the team’s portfolios; excellent communication skills are essential.
- Collaborate with specialists, business users, developers, DBAs and software suppliers; stay updated on new features and support the use of systems around key life‑cycle activities.
- Investigate and diagnose issues, find and implement solutions in a timely, professional manner; involved in upgrades, continuous improvement, and advising the user community.
- Portfolio focus:
- Virtual learning environment ecosystem
- Timetabling and student engagement applications
- Student records systems for Higher and Further Education
- Proactive, good all‑round technical knowledge and a strong interest in delivering outstanding customer service.
This is not a remote working role. Expect to work at least 60% of your time per week on campus in Nottingham, UK.
Application Guidance
Please review the role profile to evaluate suitability and demonstrate how you meet the role requirements. Applications will still be considered even if you don’t meet every single requirement.
Interview date: w/c 10 August 2026.
About Us
Digital Technologies (DT) partners with global organisations to deliver an outstanding student and staff digital experience. DT provides opportunities to enhance teaching, learning, research and service delivery at NTU.
Informal queries: Dave Andrews (Senior Application Specialist) – david.andrews@ntu.ac.uk; Ann‑Marie Cancemi (Application Specialist Manager) – ann-marie.cancemi@ntu.ac.uk.
Benefits
- Hybrid working – a mixture of office and home work.
- Flexibility – varied working patterns and approaches.
- 25–30 days annual leave plus statutory bank holidays and 5 university closure days pro rata.
- Salary sacrifice retirement savings plan with life assurance and income protection; minimum colleague contributions 0% matched with 8% NTU contributions.
- Health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts and savings for all colleagues.
- Formal and informal professional development opportunities.
Safe and Inclusive
NTU builds an inclusive culture that encourages, supports and celebrates diverse voices and experiences. We welcome applicants from underrepresented communities and encourage them to apply.
Role is ineligible for UK Skilled Worker sponsorship. Applications are welcome from candidates who can obtain a valid visa via another route.
Role is covered by the Rehabilitation of Offenders Act (1974); successful applicants will be asked to declare any unspent criminal convictions.
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