We’re looking for a dedicated and enthusiastic medical receptionist to join our busy and supportive team across the four locations.
This role is 5 hours per day Monday to Friday, between 8 am and 6:30 pm, alternating one week of early and one week of late shifts on rotation.
As a Medical Receptionist you will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times.
Main duties of the job
- Opening and securing the practice premises in line with practice protocols
- Maintaining and monitoring the appointments system
- Processing patient requests for appointments, home visits, and telephone consultations
- Directing patients and callers to the appropriate healthcare professional or service
- Handling incoming and outgoing mail
- Taking accurate messages and ensuring timely communication with relevant staff
- Entering, updating, and managing patient data in line with practice procedures
- Responding to enquiries from patients, team members, and external healthcare providers
- Supporting the clinical team by preparing and clearing consulting rooms when required
- Providing general administrative and clerical support to the practice team
Job responsibilities
JOB TITLE: RECEPTIONIST/ADMINISTRATOR
REPORTS TO: PRACTICE MANAGER
HOURS:
Job Summary:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patient in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Scanning
- Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing consulting rooms as required
Person Specification
Qualifications
- Person Specification
- Knowledge, training, and experience
- A sound general education to GCSE level or equivalent or equivalent working experience.
- Experience of dealing with the general public, preferably in a customer service environment.
- A good standard of grammar and spelling in the English language.
- The ability to produce accurate and thorough work, including alphabetical filing.
- Experience of using computers, with good keyboard skills.
- Personal skills and abilities
- A friendly and approachable manner, including good people skills.
- The ability to show understanding, care and assertiveness when appropriate.
- The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal)
- Good administrative and organisational skills with the ability to prioritise work.
- A conscientious approach with the commitment to working in an adaptable and flexible manner.
- The ability to work calmly and effectively and able to deal with multiple demands even when busy.
- The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
- The ability to deal with personal information sensitively and respect peoples right to confidentiality.
- The ability to work positively as a member of a busy team.
- The ability to influence others positively, negotiate constructively and resolve conflict successfully.
- The ability to give good and regular attendance.
- General
- A commitment to support the delivery of the best possible service to a diverse population.
- Training or qualifications in customer service, I.T. or other related areas.
- Experience of working in a healthcare setting.
- Experience of clerical work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…