Medical Receptionist Administrator

Position Overview

Peel Medical Practice is looking for a Medical Receptionist Administrator who is professional, flexible & reliable with a track record of excellent customer service skills. This role joins a team of Receptionist Administrators working a 5‑day week to support patients and the multidisciplinary team. The position requires flexible working hours, including extended commitments that may involve an 8pm finish or Saturday morning turnaround.

Responsibilities

• Conduct reception and sign‑posting service to patients and visitors.
• Handle general enquiries, explain procedures, and arrange new and follow‑up appointments.
• Process appointments, including booking, rearranging, and issuing reminders.
• Accept and issue receipts for non‑General Medical Services charges.
• Enter patient information into the computer system accurately.
• Receive and manage telephone calls, diverting and taking messages accurately.
• Assist with home visit requests, recording all details.
• Process repeat prescription requests and ensure timely collection.
• Manage E‑Consults according to practice protocol, using judgment for urgent consultations.
• Explain practice arrangements and formal requirements to new patients.
• Open premises at the start of the day, deactivate alarm, and prepare for patients.
• Secure premises at closure, ensuring lights, air conditioning/fans off, and alarm activated.
• Maintain reception area and notice boards, ensuring cleanliness and availability of information.
• Assist with any additional duties requested by management to support efficient practice operation.

Qualifications

• Experience working in a GP practice or primary care setting.
• Familiarity with EMIS Web and Docman systems.
• Strong telephone and customer service skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to perform under high‑pressure and demanding situations.
• Excellent communication and judgment skills.

Working Hours

Practice opening hours are 7:30 – 18:30 with extended hours commitments that may include an 8pm finish or Saturday morning work. Flexibility is required to accommodate rota demands and business needs.

Benefits

• Supportive and innovative team environment.
• Long history of staff development and training.
• Opportunity to work within a busy GP practice serving over 14,000 patients.

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