Salary: £25,000 – 29,000 per year
- We require a minimum of 2 years experience in IT support.
- We are looking for familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices.
- We need someone who can work independently and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail are required.
- Excellent verbal and written communication skills are required.
- The ability to travel to client sites as needed is required.
- Applicants must live in or close to Swansea, Wales, and be able to reliably commute or relocate before starting.
- Applicants must be available for a roster that includes weekend working.
- Candidates must have current working rights in the United Kingdom.
Responsibilities:
- We will have you provide first- and second-line technical support to our customers as part of our support desk team.
- We will have you support hardware equipment including laptops, desktops, servers, storage devices, and network devices.
- We will have you support a wide range of software across multiple industries.
- You will carry out on-site visits for troubleshooting, maintenance, and repairs.
- You will elevate issues to Senior Technicians or vendors when necessary.
- You will maintain knowledge of the latest hardware and software trends and technologies.
- You will communicate with customers in person and by phone, providing clear advice and support.
- You will respond promptly to service issues and requests.
- You will work collaboratively with the team and take a proactive approach to problem-solving.
Technologies:
- Hardware
- Support
- Network
- Active Directory
- Excel
- Exposed
- Microsoft 365
- Office 365
More:
We are Ever Nimble, an award-winning IT provider with a supportive team and a strong customer-first approach. We were named Overall Partner of the Year (APAC) at Canalys Forums 2025, ranked No. 12 overall at the TechPartner Fast50 Awards, previously recognised as the #1 Fastest-Growing MSP globally, and named MSP of The Year 2023. We operate across Swansea, Calgary, Melbourne, and our headquarters in Perth. We are certified as a Great Place to Work and were named in Australias Best Workplaces in Technology for 2023. We offer a great work environment, learning opportunities, growth and development, staff discounts on IT equipment, rewards and incentives, travel opportunities, paid birthday leave, a generous Work From Anywhere allowance, flexible working, regular social events, and additional employee benefits. This role is based in our Swansea office and operates in person, with weekend working included on a roster.
last updated 26 week of 2026
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