Customer Service Dispute Resolution Representative

Overview

Responsibilities

• Coordinate and respond to Subject Access requests (SARs) within timescales.
• Deal with all enquiries and concerns relating to SARs.
• Liaise with teams/departments to process SAR requests.
• Prepare appropriate and well-written correspondence.
• Prioritise with fluctuating volumes of work and remain resilient in difficult or sensitive situations involving conflict, bereavement and challenge.
• Communicate, advise, and guide on SARs matters with senior management and clinical staff.
• Liaise with external organisations as required.
• Demonstrate excellent interpersonal communication and diplomacy skills.

Qualifications

• Experience working in a regulatory role in complaints and Data Subject access requests.
• Knowledge of GDPR regulations.
• Strong time management and prioritisation skills.
• Strong attention to detail and accuracy.
• A positive and enthusiastic attitude with a genuine desire to help others.
• Excellent communication and interpersonal skills.

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