Helpdesk Pod Lead — End-to-End IT Support

Softcat plc is seeking a Helpdesk Team Leader in Manchester to lead and manage Pods for effective service delivery. You will balance hands-on support with operational oversight while driving measurable improvements in service performance.

The ideal candidate will have excellent customer service skills and experience with Microsoft technologies, including Azure and O365. The position offers hybrid working options and a variety of benefits, including a pension and flexible work hours.

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