Operations Manager – Commissioning and Assurance
Location: Council Headquarters, Hamilton
Hours: 35 hours per week, permanent
Work Pattern: Monday – Thursday 8:45am – 4:45pm, Friday 8:45am – 4:15pm
Salary / Hourly Rate: £54,783 – £59,911
South Lanarkshire Council is an ambitious, high performing organisation with a clear vision and programme of action designed to improve the lives and prospects of everyone in South Lanarkshire. The Social Work Resources team aims to promote social welfare and provide effective care and support to meet the needs of vulnerable people.
We are looking for an Operations Manager to join our Social Work Resources Commissioning and Assurance Team in Adult and Older People’s Service. This opportunity enables you to shape high quality care services and ensure commissioned services are effective, sustainable, and deliver positive outcomes for individuals and their carers.
Key Responsibilities
As Operations Manager, you will provide operational leadership to a team of Commissioning and Assurance Officers and Social Workers, bringing together a range of professional skills and expertise to support the planning, commissioning, contract management, quality assurance and performance monitoring of adult social care services. You will also support localities with complex case management, focusing on managing budgets and resources effectively, and ensuring alignment with strategic priorities. A commitment to continuous improvement is required.
Qualifications
- Experience managing staff within a social work, health, commissioning or social care environment.
- Understanding of adult social care commissioning, contract management, quality assurance and performance management.
- Excellent communication, negotiation and relationship management skills.
- Ability to work strategically while maintaining strong operational oversight.
- Experience analysing and interpreting complex performance information to support decision-making.
- Knowledge of relevant social care legislation, policy and governance arrangements.
- Commitment to delivering person-centred, outcome-focused services and continuous improvement.
- A professional qualification at degree level or equivalent.
- Qualification in Social Work (degree, postgraduate diploma or equivalent) or another relevant professional qualification.
Benefits
- Enrolment in award-winning local government pension scheme.
- Salary Sacrifice Shared Cost AVC scheme for pension pot.
- Up to 33 days annual leave.
- Public holiday entitlement (up to 10 days).
- Occupational sick pay.
- Family-friendly policies – flexible working, leave, maternity/paternity, enhanced leave.
- Employee discounts – including at the cinema.
- Other benefits – Cycle to Work Scheme, physiotherapy, Employee Assistance Programme.
Equal Opportunities & Inclusion
The Council is committed to fostering equality, diversity and inclusion in its workforce. We welcome applications from all sectors of the community, including individuals with disabilities, care-experienced backgrounds, BAME, military service, and new Scots. As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria. We also support armed forces community members, including service leavers, reservists, veterans and their families, by guaranteeing an interview where criteria are met.
Legislative Information
This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020. It is a regulated role with adults, in respect of the Disclosure Scotland Act 2020, so it is an offence to apply if barred from working with adults.
Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme Update check before a formal offer of employment is made. For more information on disclosure, see http://www.disclosurescotland.co.uk.
Overseas Criminal Records Check
Applicants born outside the UK or who have lived or worked outside the UK for at least three months in the last ten years must provide an overseas criminal records check. It must be translated into English and show no history or pending criminal record proceedings.
Closing Date
Applications must be received by 30 July 2026 at 11:55pm.
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