About The Role
As a Team Manager in one of our Waitrose shops, you’ll influence and motivate your team and be a positive role model for delivering outstanding Partner‑led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team‑working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Applicants must be 18 years or over to apply.
In addition to your contractual pay, any hours worked between 22:00 – 06:00 will attract a night shift premium of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
It’s fast‑paced and at times you’ll oversee the entire day‑to‑day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising, and delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people‑related tasks such as organising holidays and managing absences.
- Creating a supportive culture of care, belonging, pace and productivity.
- Engaging and leading partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills/Experience You’ll Need
- Experience of leading a team with a proven track record in a fast‑paced, customer‑focused environment.
- Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, understanding competitors and the economic factors impacting the Partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.
Desirable Skills/Experience You May Have
- Experience with disciplinary and grievance processes.
- Hiring manager / recruitment experience.
- Food Hygiene Level 3 qualification.
- Personal licence holder.
- Experience in regulatory compliance management.
Additional Information
Some roles may be subject to pre‑employment vetting, including DBS checks and financial probity checks, to be carried out by a third‑party registered body.
We support flexible working arrangements such as compressed hours or job sharing where possible. Please discuss this further with the hiring manager during your interview.
#J-18808-Ljbffr…