Job Overview
Recruiting tomorrow’s Army today. Be the best to support the best! Prefer a later start? Join our Army Recruitment team working 11am‑7pm and help future soldiers begin their careers.
This is a full‑time fixed‑term role until 31 March 2027, working 37.5 hours per week, based on‑site at our office in Upavon, Wiltshire.
Shift Pattern: 11:00am to 7:00pm.
Responsibilities
- Answer inbound calls from individuals interested in joining the British Army.
- Respond to candidate enquiries via online webchat.
- Update and maintain accurate records on internal systems.
- Provide clear information about the recruitment process and next steps.
- Escalate issues or queries when appropriate.
- Support colleagues and contribute to a positive team environment.
Qualifications
- Previous customer service experience, face‑to‑face or over the phone.
- Confidence using Microsoft Office and willingness to learn new systems.
- Ability to work well independently and as part of a team.
- Strong listening skills with the ability to capture information accurately.
- Patient, empathetic and professional approach.
- Desirable: Familiarity with army careers.
Benefits
- Salary of £25,155.
- 23 days’ holiday, rising to 27.
- Option to buy additional leave.
- A paid volunteering day each year for a charity or cause of your choice.
- Pension and life assurance.
- Cycle‑to‑work scheme and enhanced family leave.
- Flexible voluntary benefits covering wellbeing, retail, travel and technology.
- Access to employee network groups that champion inclusion and belonging.
- Large, friendly on‑site team with excellent training and progression opportunities.
- Free secure on‑site parking, canteen and shop facilities.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com.
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