Company: Civic Recruitment Limited
Location: Walsall
Job Description:
Civic Recruitment Limited is seeking a Senior Customer Complaints Coordinator to manage a high-volume caseload of customer complaints in Walsall. This role is crucial for maintaining customer satisfaction, requiring exceptional attention to detail, strong multitasking abilities, and effective prioritisation skills.
The successful candidate will handle up to 100 enquiries per day and ensure that all resolutions meet service level agreements (SLAs) and regulatory requirements. Proven experience in customer service and strong communication skills are essential.
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Posted: July 14th, 2026