Head of Enhanced Due Diligence and Complex Cases

What You Will Do

• Lead the Enhanced Due Diligence (EDD) and Complex Case function within CDD Operation.
• Make risk-based decisions and recommendations on high-risk and escalated customer cases.
• Prepare high-quality submissions for 2nd Line Financial Crime review and Customer Portfolio Committee decisions.
• Ensure compliance with financial crime regulations and evolving regulatory expectations.
• Set investigation standards and implement robust quality frameworks.
• Oversee operational delivery, productivity and SLA performance.
• Manage, coach and develop specialist investigators and team leaders.
• Provide subject-matter expertise on complex risk typologies and emerging financial-crime threats.
• Build strong partnerships with Compliance, Financial Crime and Risk teams.
• Drive continuous improvement, automation and operational efficiency initiatives.

What You Will Need

• In-depth knowledge of AML/CTF regulations.
• Experience handling high-risk customer types such as PEPs and sanctions.
• Strong stakeholder engagement and influencing skills.
• Experience in regulated financial services environments.
• Relevant financial-crime qualification (e.g., ACAMS, ICA Diploma).
• Degree or equivalent professional experience.
• Strong understanding of financial-crime risk and mitigation.
• Extensive experience in financial-crime operations including CDD, EDD and investigations.
• Proven leadership and people-management capability.
• Strong analytical thinking and risk-based decision-making skills.

Benefits

• Competitive salary and discretionary annual bonus.
• Generous holiday allowance.
• Attractive pension scheme.
• Healthcare, life assurance and other insurance coverages.
• Colleague discounts.
• Training to support success in the role.
• Internal career progression opportunities.
• Hybrid working arrangements where possible.

Equal Employment Opportunity

We value diverse teams and encourage applications from people of all backgrounds, including women and other under-represented groups. Flexible working arrangements are considered on a case-by-case basis.

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