Community Administrator | Greater Manchester Mental Health NHS Foundation Trust

To provide an efficient and effective administrative service within the Community Mental Health Team, carrying out all administrative tasks related to the role. This includes answering telephone calls to patients, relatives and various clinical staff and professionals to support an efficient mental health service whilst carrying out a variety of administrative tasks as directed by your Line Manager.

Please note – This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Responsibilities

• Provide admin support to the clinical team in relation to care plans and clinical correspondence.
• Deal with all incoming and outgoing mail, processing, distributing and responding within limits.
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Co‑ordinate and facilitate the dissemination of information to and from the team.
• Deal efficiently, precisely and courteously with telephone callers.
• Produce minutes from meetings, MDT or any other team meeting as required.
• Maintain high standards of quality in corporate and clinical record keeping, ensuring information is always recorded accurately, appropriately and kept up to date.
• Maintain filing systems that are appropriate to the needs of the service.
• Maintain client records for data inputting onto health and social services computer systems.
• Maintain records of referrals and discharges for statistical purposes and enter onto Paris computerised system accurately and timely.
• Scan all appropriate documentation to update patient records.
• Record messages accurately in the daily diary for all team members.
• Typing of correspondence, reports etc., amending the format and grammar as necessary within the PARIS computerised system.
• Develop an understanding of the patient record system (PARIS) and have responsibility for maintaining data quality.

Benefits

• Pay Enhancements – 36 % additional for Evenings (8 pm onwards) and Saturdays and 70 % additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.
• Excellent pension.
• Cycle to work scheme.
• Salary sacrifice car scheme.
• Wellbeing programme.
• Blue Light Card Discounts.

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