250330-Operational Services Manager – Service Improvement

Company: NHS Scotland
Apply for the 250330-Operational Services Manager – Service Improvement
Location: Wishaw
Job Description:

About the Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Leads on commissioning/decommissioning/operational management for office moves, building closures, service developments for the Health & Social Care Partnership (integrated rehabilitation teams) and management of archive records. Lead person for Localities & Hosted Services to meet governance and statutory requirements such as Health & Safety, business continuity, Mass Casualty, Information governance and management of admin staff, ensuring all relevant HR procedures are adhered to (Grievance/Disciplinary, Recruitment Management and sickness Absence). Ensure that locality premises are fit for purpose and meet strategic and statutory requirements. Develop business cases for individual projects (e.g. minor capital) and implement approved projects such as demonstrator, eESS, Turas and iMatter. Manage and coordinate Fire Safety Training for all staff across the Localities.

Fixed-term post for 24 months. If a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In This Key Role You Will

  • Provide performance management (staff governance, health & safety, procurement, and decommissioning of NHSL property) support to the health and social work integrated management team, ensuring services are delivered within budget, national and local targets are met and health & Safety Policy is adhered to.
  • Direct and manage all admin staff and A&C support staff across the 6 localities plus hosted services. This includes recruitment (eCOR, first point of contact for enquiries, shortlisting, interviewing & selection, approving references), appraisal and performance review, and leading the investigation of grievance and disciplinary proceedings, undertaking appropriate actions such as first and final warnings and recommendations for dismissal.
  • Manage staff absence, induction, training and development and lead on the development of procedures and protocols for A&C staff, mediating where required to promote local resolution.
  • Ensure that Locality and hosted services A&C staff meet statutory requirements for all compulsory training, manage the training programme for administration teams across all localities and hosted services, maintain databases to meet KPI’s and provide data for NHSL performance management purposes.

What You’ll Bring

  • Educated/Operating at degree level in Administration/Business Management/Public services or equivalent
  • Post Graduate qualification or equivalent experience
  • Evidence of Project Management experience
  • Significant knowledge and experience of commissioning/decommissioning
  • Experience of managing performance standards and contributing to improvements in patient services and staff governance
  • Significant experience of leadership and team working
  • Full, valid UK/EU/EEA driver’s licence

What We Offer

  • Annual Leave – 35 days including public holidays
  • Generous NHS pension scheme
  • Annual incremental salary progression
  • Paid sick leave increasing with length of service
  • NHS discounts and more

Diversity and Equality

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

#J-18808-Ljbffr…

Posted: July 14th, 2026