Colleague Assurance Lead – Data-Driven, Outcome Focused

Hastings Direct is seeking a Colleague Assurance Manager to govern colleague assessment standards and shift from activity-based checking to outcome-focused assurance within a data-led framework.

Leads the assurance strategy, develops calibration and accreditation programs, and partners with senior leaders to ensure fair, evidence-based QA across customer-facing operations in a hybrid Leicester or Bexhill setting.

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