Sales Customer Care Officer

Company: Bristol Labs
Apply for the Sales Customer Care Officer
Location: Dacorum
Job Description:

About us

Bristol Laboratories Ltd is one of the leading and fastest growing pharmaceutical companies in the United Kingdom engaged in the development, manufacturing, marketing and distribution of generic medicines, as well as formulation brands. We have state‑of‑the‑art manufacturing facilities in Luton & Peterlee.

About the Role

We are looking for a Sales Support Administrator with varied and extensive experience within the pharmaceutical or similar industries. This role will be based on a rolling contract to begin with and has the potential to become permanent in the future. It involves meticulous planning and execution of timely maintenance to ensure productivity is not hampered and working with other departments to meet production targets while meeting MHRA and cGMP compliance standards.

Key Responsibilities

  • Sales orders entry in SAP
  • Delivery bookings for the dispatches
  • Day–to–day sales reports & customer update reports
  • Customer queries for example credit claims, stock claims
  • Liaising with Sales Support team in India
  • Liaising with warehouses for dispatches
  • Liaising with the stock planning/release team for stock availability queries

About You

  • Minimum education specializing in sales
  • Significant experience in a similar role within a pharmaceutical GMP compliant factory is highly preferred
  • Excellent communication and interpersonal skills, able to liaise with stakeholders at all levels and navigate cultural differences with ease
  • Strong organisational and administrative skills, able to make good decisions, have a strong eye for detail and can prioritise a busy workload to meet deadlines

Reward

  • Competitive salary and rewards package (holidays, free parking, occasional opportunity to travel to different locations, attend seminars and meet industry experts)
  • Training & development opportunity for someone seeking to enhance learning in a challenging and fast‑paced environment
  • Opportunity to grow further in career by interacting and engaging with stakeholders at all levels

#J-18808-Ljbffr…

Posted: July 14th, 2026