IT Field Engineer

IT Field Engineer – Salary up to £37,500

We are looking for a practical, organised and customer‑focused IT Field Engineer to join our growing IT Department. Excelcare is a privately owned care provider with 31 care and nursing homes, a home‑care division and a number of other smaller, expanding businesses, supporting over 3,500 users across multiple locations. This role is ideal for someone who enjoys travelling, working hands‑on with technology and supporting people.

What you can expect:

• Salary: Up to £37,500 depending on experience
• Based at our Support Office in Bromley, Kent
• Working hours: 9:00 am – 5:30 pm, Monday – Friday
• Company pool vehicle provided

About the role of an IT Field Engineer:

• Travelling to sites using a company vehicle to deliver IT equipment and infrastructure hardware
• Installing and supporting switches, wireless access points, routers and associated network equipment
• Assisting with Meraki, DrayTek and Starlink installations following company standards
• Building, configuring and deploying laptops, desktops, printers and mobile devices
• Asset tagging and recording all deployed equipment, serial numbers and installation details
• Installing and maintaining structured cabling, patch panels and network cabinets
• Providing onsite IT support when remote support is not suitable
• Taking site photographs and maintaining installation records
• Producing simple rack layouts, cabinet diagrams and equipment location drawings
• Keeping the enquiry/ticketing system – Freshservice accurately updated
• Assisting with site relocations, equipment moves and new site setups
• Preparing equipment and assisting with stock control activities at the Support Office
• Escalating technical issues to senior engineers when required

About you:

• Full UK Driving License is essential
• 1–3 years’ experience within an IT support, field engineering or technical support role
• Experience installing or supporting network equipment such as switches, routers and wireless access points
• Basic understanding of networking and WiFi technologies
• Experience with Microsoft 365 and Windows 11
• Experience working with CAT5e and CAT6 structured cabling
• Experience maintaining technical documentation and records
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills
• Good organisational and time‑management skills
• Professional, friendly and approachable
• Strong attention to detail
• Reliable, punctual and dependable
• Comfortable travelling between multiple sites
• Practical and hands‑on approach to problem solving
• Strong sense of ownership and responsibility
• Positive attitude and willingness to learn
• Pride in maintaining accurate documentation and records
• Commitment to delivering excellent customer service

What we offer in return for your hard work:

• 25 Days holiday plus bank holidays
• Refer a Friend Scheme rewarding £500 for every person you refer
• DBS certificate paid by Excelcare
• Comprehensive induction to the company and role
• Contributory pension
• Annual pay rise
• Discretionary annual bonus
• Company pool vehicle for business travel
• Ongoing learning and development opportunities
• Friendly and supportive team environment
• Blue Light Card membership reimbursement

T’s and C’s apply

If you are interested to find out more, please apply online today – we look forward to hearing from you.

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