Cloud CCaaS Solutions Architect: AI & Omnichannel

Johnson Controls is seeking a Solutions Architect to shape our global cloud contact center ecosystem. This vital role involves designing scalable, resilient solutions across voice and digital channels, working closely with stakeholders to improve customer experience.

Ideal candidates will have proven experience in contact center solution architecture, hands-on knowledge of cloud platforms, and a solid understanding of technologies like IVR and APIs. Join us to influence the future direction of our contact center operations.

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