Fancy joining the UK’s number one Wine Specialist? Majestic Wine in Banbury are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores – with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET‑trained colleagues offering knowledgeable, friendly service across all channels.
The Role
As a Majestic Trainee Manager you will embark on a 12‑month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
- Drive store performance by maximising sales opportunities; optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
- Offer VIP concierge service, actively contacting customers with updates on products and tastings.
- Sell the story not the discount, sharing passion for product with customers through in‑depth knowledge and a commercially savvy tasting counter.
- Take ownership of wine knowledge, continuously learning to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of the store both internally & externally.
- Engage in all operational tasks to understand day‑to‑day store operations – from delivering wine to customers, merchandising stock deliveries to driving sales opportunities.
- Identify opportunities to improve operational running of the store.
- Remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Take ownership of your own development, utilising the support and resources available.
- Serve as an example of Majestic’s Ways of Working and a source of support for junior team members, feeding back to your Store Manager as appropriate.
Knowledge & Skills Required
- Experience working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
- Demonstrated ability to deliver exceptional customer experience & service to every customer.
- Prioritise and strategically problem‑solve in high‑pressure environments.
- Self‑motivated, able to thrive when working alone and as part of a team.
- Can‑do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet ever‑changing business demands.
- Excellent communication and time‑management skills.
- Wine knowledge is beneficial; passion to learn more is essential to pass Level 2 & 3 WSET wine qualifications.
- Hold a full UK, manual driving licence for at least 12 months with no more than six penalty points.
What Is In It For You
- Performance bonus.
- Up to 20 % staff discount.
- Career development opportunities – nurturing internal talent through excellent in‑house training schemes.
- Fantastic incentives for wine tasting events worldwide.
- A contributory company pension plan.
- Life assurance (worth two times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Invites to wine tasting events.
- Access to Retail Trust: retail rewards, instant savings with discounted e‑vouchers, discountable reloadable shopping cards, gift vouchers and gift cards, up to 30 % discount, free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long‑service rewards.
- Full training for the first three months and continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics
- Contract: Permanent
- Hours: 44 hours per week
- Salary: £29,080.48
We look forward to receiving your application! Together we are Majestic.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order to manage all applications appropriately. We will only be able to offer individual feedback to candidates who attend an interview.
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