Senior 1st Line Support Analyst — Lead & Elevate Service Desk

Intercity is seeking a Senior 1st Line Support Analyst to join our Service Desk team in Meppershall, UK. This role involves supporting the daily operations of the 1st Line Service Desk while ensuring the quality of ticket handling and developing junior analysts.

Ideal candidates will have experience in IT support, possess strong skills in Windows OS and Microsoft 365, and be comfortable with service desk tools. Benefits include 33 days holiday, annual pay reviews, and a company pension.

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