Organisation: Leicestershire County Council
Work Location: Coalville High Street Office, LE67 3EA
Salary: Grade 7 £26,832 – £28,146 per annum (pro-rata for part-time) (Pay award pending)
Working Hours: 18.5 hrs per week (Wed p.m., Thurs and Fri. Initial training Monday, Tue and Wed morning)
Contract Type: Permanent
Closing Date: 1st May 2026
Interview Date(s): w/c 11th May 2026
About the Role
An opportunity has arisen for a well‑organised and resilient individual to join the Children and Family Services as a Social Work Co‑ordinator in the Business Support Team. This role is part of the wider Business Support Service and as such an important part is to provide back up to colleagues across locality areas and to assist in handling urgent work on a day‑to‑day basis.
Main Duties and Responsibilities
- Maintain accurately and keep up-to-date a range of computer‑based monitoring systems to support service areas. Use these databases to produce ad hoc summaries and analyses of information, involving manipulation of data and creating new spreadsheets as required, to ensure the need for timely accurate and complete information, including CFS Software Systems as directed by managers.
- Ensure that incoming and outgoing correspondence and generic inboxes and duty lines are appropriately managed/ recorded/ tracked/ progressed and prioritised in accordance with service requirements.
- Compose and send out routine correspondence, emails, reports, minutes, and other such documentation.
- Supervise, train and develop a Business Support Assistant. Allocate work, ensure deadlines are met, check quality, and deal with queries. Under direction of the Senior Business Support Officer and Business Manager, undertake absence management, disciplinary and behaviour at work action.
- Liaise with workers regarding the setting up of contacts and creating contact rotas. Maintain diaries, explore and book suitable venues, record risk assessments, book transport, liaise with participants, and maintain records. Ensure that the correct reports are available from partner agencies in the right format in relation to any meetings arranged.
- Collect, interpret and maintain statistical information including Health Assessments, medicals and dental records, undertake a range of financial routines including BACS payments, petty cash and purchases, and monitor budgets associated with service requirements.
- Provide advice and/or information relating to the social work teams as required, including to partner agencies and members of the public.
About You
- Recognised Academic Qualifications e.g. GCSE, A Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
- Good computer skills, including MS Word, Excel, with the ability to use spreadsheets and perform basic data analysis. Provide evidence of establishing and maintaining manual and electronic admin systems.
- Excellent organisational and customer care skills with good written and oral communication skills. Ability to communicate clearly and accurately by telephone, in person or in writing to a wide range of people (internal and external).
- Experience of working in an administrative, financial and secretarial setting.
- Able to produce accurate work to deadlines and give evidence of numeracy, literacy and statistical analysis skills.
- Able to work effectively as a member of a team and manage staff.
- Ability to prioritise own workload and work under minimum supervision, with a flexible approach to changing deadlines and priorities.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Flexible Working
We are open to discussions about flexible working, which may include part time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
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