About the Role
At Groves Health, we’re looking for an ambitious and motivated Site Manager to lead the day‑to‑day operations of one of our busy GP practices in Richmond. This is an exciting opportunity to join one of South West London’s fastest‑growing primary care providers. You will have the autonomy to lead your own site while benefiting from the support, expertise and career development opportunities that come from being part of a successful multi‑site organisation. You will work alongside experienced clinical and operational leaders to ensure the practice delivers safe, effective and patient‑centred care, while continuously improving services for both patients and staff.
Key Responsibilities
- Operational leadership of the practice, ensuring services run efficiently, safely and in line with NHS and CQC standards.
- Lead and support a multidisciplinary administrative and reception team, promoting a positive, high‑performing and patient‑centred culture.
- Manage all aspects of workforce management – recruitment, induction, performance management, absence management, staff wellbeing and mandatory training.
- Ensure compliance with CQC standards, NHS contractual requirements, GDPR, Health & Safety, safeguarding and practice policies.
- Lead the investigation and management of patient complaints, significant events and incidents, ensuring learning is embedded and continuous improvement is promoted.
- Monitor practice performance, supporting the achievement of Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets to maximise service quality and income.
- Work collaboratively with Partners, the Senior Management Team, PCN colleagues and external organisations to support service development and practice objectives.
- Oversee practice governance, risk management, business continuity and quality assurance processes, maintaining accurate policies, procedures and risk registers.
- Manage premises, facilities, IT systems and operational resources to ensure the practice environment is safe, compliant and fit for purpose.
- Support payroll, pensions, workforce administration and financial processes, working closely with Finance and HR colleagues.
- Promote excellent communication across the practice, leading regular team meetings and fostering a culture of engagement, accountability and continuous improvement.
- Deputise for senior management where appropriate and undertake any other duties commensurate with the role to support the effective operation of the practice.
Chief Focus Areas
- Lead a dynamic NHS GP practice.
- Develop and support a committed team.
- Drive service improvement and operational efficiency.
- Deliver high‑quality patient services.
- Ensure compliance with NHS contractual and regulatory requirements.
- Contribute to wider organisational projects and innovation across Groves Health.
Required Experience
- Previous experience as a Practice Manager.
- Managing multiple GP practice sites.
- Premises and facilities management.
- Procurement and contract management.
- Supporting partnership or board meetings and governance.
- Leading strategic projects.
- Clinical systems such as EMIS Web, Docman, Rapid Health.
- Managing CQC inspections with positive outcomes.
- Implementing digital healthcare initiatives.
- Significant management experience within General Practice, Primary Care, or the NHS.
- Leading and developing multidisciplinary teams.
- Managing day‑to‑day practice operations and service delivery.
- Workforce management, including recruitment, performance and staff development.
- Financial management, budgeting and resource planning.
- CQC compliance, clinical governance and risk management.
- Delivering NHS contractual requirements, including QOF and enhanced services.
- Managing complaints, incidents and organisational change.
- Strong IT and data management experience, including use of clinical systems and performance reporting.
Educational & Professional Requirements
- Educated to A‑Level standard or equivalent; GCSE (GradeC/4 or above) in English and Mathematics.
- Management qualification at Level5 or above (or willingness to obtain within12months).
- Evidence of continuing professional development.
- Excellent IT skills including Microsoft Office.
- Degree or equivalent professional qualification.
- ILM Level5 Diploma in Leadership and Management, CMI Level5 Diploma in Management and Leadership or equivalent.
- AMSPAR PrimaryCare Management qualifications.
- CIPD qualification.
- Finance or healthcare management qualification.
About Groves Health
Groves Health is a trusted provider of NHS primary care services across New Malden, Richmond, Wimbledon and Hinchley Wood. Our organisation has grown significantly over recent years and now employs over 100 dedicated colleagues committed to delivering outstanding patient care. We’re proud of our collaborative culture, our investment in staff development and our ambition to continually improve the services we provide to our communities.
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