Job Description
Customer Service Resolution SpecialistnnBolton (Hybrid Working Available)n£27,000 – £29,000 + Attractive BonusnMonday – FridaynnThe OpportunitynnWe’re looking for a proactive and solutions-driven Customer Service Resolution Specialist to join a growing and dynamic organisation within the renewable energy sector.nnThis is a fantastic opportunity for someone who thrives on problem-solving, enjoys ownership of customer cases, and wants to build a long-term career with excellent progression opportunities.nnThe RolennAs a Resolution Specialist, you’ll be the go-to expert when customer issues arise. You’ll take full ownership of cases, investigate problems, and deliver effective solutions while maintaining a first-class customer experience.nnKey responsibilities include:nn * Managing and triaging incoming customer queries and ensuring timely responsesnn * Handling returns processes and coordinating with internal teamsnn * Speaking directly with customers to resolve issues and de-escalate concernsnn * Investigating complaints to identify root causes and prevent recurrencenn * Logging and tracking cases accurately using internal systemsnn * Working to SLA targets and ensuring cases are resolved efficientlynn * Acting as the main point of contact for customers throughout the resolution processnn * Escalating complex or high-risk issues where necessarynnAbout YounnWe’re looking for someone who is confident, organised, and customer-focused, with a natural ability to solve problems.nnYou’ll ideally have:nn * Strong experience in a customer service or complaints/resolutions rolenn * Excellent communication skills (both written and verbal)nn * The ability to manage multiple cases and prioritise effectivelynn * Confidence dealing with challenging situations and finding solutionsnn * A proactive and detail-oriented approachnn * Good IT skills (Microsoft Office and CRM systems)nnWhat’s in it for You?nn * Competitive salary of £27,000 – £29,000nn * Attractive bonus structurenn * Monday to Friday working (no weekends)nn * Hybrid working optionsnn * Clear progression and career development opportunitiesnn * Supportive and collaborative team environment
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