Job Description
Are you passionate about helping people and delivering outstanding service?nnThis is a unique opportunity to join a truly service-led organisation, supporting over 90,000 businesses and 13 million individuals across the UK and Ireland. As part of a rapidly expanding group with a £400m turnover, you'll be joining a thriving business with an impressive track record of year-on-year growth and ambitious plans for continued success.nnAs a Call Handler, you'll be at the heart of frontline service, working alongside experienced counselling and legal teams to provide crucial assistance to clients. You'll be the first point of contact, providing reassurance, support, and practical guidance to individuals reaching out.nnThis is a varied role, where no two days are the same.
From handling inbound calls and live chats to assisting with service improvement initiatives, you'll play a key role in delivering a professional, high-quality experience to every individual you support.nnWhat You'll Be DoingnnResponding to incoming calls, live chats, and emails, providing empathetic and efficient supportnCarrying out follow-up calls to offer continued assistancenEngaging with individuals experiencing a range of challenges, including sensitive and emotive issuesnConducting thorough assessments to determine next steps and ensure clients receive the appropriate supportnMaintaining accurate, detailed case notes and following internal proceduresnSupporting the wider team with administrative tasks and service developmentnActively contributing to improving client experiencenParticipating in ongoing training nnYOU?nnA natural communicator with excellent listening skillsnEnthusiastic, motivated, and eager to learnnAbility to work calmly and professionally in a fast-paced environmentnExperience working in customer service, ideally on inbound phone linesnComfortable dealing with sensitive situations in a non-judgemental waynGood IT skills, including familiarity with MS Office nnWhat's in it for Younn25 days' holiday + bank holidays, with extra days for long servicenAn extra day off for your birthdaynPrivate medical insurance after 5 years' servicenEnhanced pension contributions after 5 and 7 yearsnProfit share schemenFree 24/7 onsite gymnCareer progression opportunities with full training and professional development nnWhy Join Us?nnThis is a fantastic environment for someone who thrives in a fast-paced role and genuinely cares about making a difference. You'll join a supportive team where training and development are part of the culture, giving you the tools you need to grow your career. If you're driven, empathetic, and ready to join a business that truly values people, we'd love to hear from you.
nn51376CCRnnINDMANJnnThe Portfolio Group are acting on behalf of our client in recruiting for this position
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