Job Description
Join our client as a Customer Service Advisor for a 4‑month contract, offering a highly competitive salary. Deliver outstanding service across phone, email and web, while promoting products and supporting travel bookings. Perfect for confident, target‑driven communicators.nnCustomer Service AdvisornnLocation: DovernSalary: £26,795.87-£27,968.53 – Pro ratanContract: Full-time, 4-month contract – June to SeptembernnAbout the RolennOur client is seeking an energetic and customer‑focused Customer Service Advisor to join their busy contact centre team.
In this role, you’ll support customers across multiple channels, deliver exceptional service, and confidently promote additional products and services. This is an exciting opportunity for someone who thrives in a fast‑paced, target‑driven environment.nnWhy Join Our Client?nnYou’ll be part of a friendly, supportive team where your communication skills and sales mindset can shine. You’ll gain valuable experience in a respected organisation while enjoying a varied role that combines service excellence with exciting sales opportunities.nnKey Responsibilitiesnn * Handle enquiries via phone, email, WhatsApp and web messagingnn * Promote and sell clients’ full range of goods and servicesnn * Manage bookings, amendments and trade reservationsnn * Support inbound and outbound campaignsnn * Contact customers regarding service disruptionsnn * Work from existing leads to upsell additional servicesnn * Resolve customer queries at the first point of contactnn * Maintain excellent product knowledgenn * Support staff travel bookings and duty requirementsnn * Assist with season ticket requests, rallies and bulk bookingsnn * Report system faults and highlight Health & Safety concernsnn * Achieve Quality Assurance targetsnn * Assist at the port when requirednn * Adhere to PCI‑DSS and GDPRnn * Contribute to continuous improvement and cultural valuesnnAbout Younn * Excellent verbal and written communicationnn * Strong sales focus and confident approachnn * Customer‑centric mindsetnn * Able to work under pressure and to targetsnn * Positive, outgoing personalitynn * Comfortable working independently or in a teamnn * Flexible with shifts, including weekends and Bank Holidaysnn * Computer literate, especially with Microsoft OfficennDesirable:nn * Call centre, travel industry or customer service experiencenn * GCSEs (or equivalent) in English & Mathsnn * Previous sales experiencennMorgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal‑opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusnnAbout Morgan Jones:nnMorgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website.nnDue to the high volume of applicants, if you have not heard back from us within 72 hours, please assume you have been unsuccessful on this occasion.nnTo view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn
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