Job Title: Corporate Welcome Host – Monday to Friday | Moorgate Station
Location: Near Moorgate Station, London
Salary: £33,675 per annum
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: 08:00 – 17:00
Holiday Entitlement: 20 days holiday plus Bank Holidays (increasing to 21 days after one year of service)
About the Role
We are looking for an exceptional Corporate Welcome Host to join our team in a prestigious corporate environment in the heart of London.
As the face of the workplace, you will be responsible for creating a memorable first impression for all visitors, clients, and building users. You will deliver world‑class guest service, provide a warm and professional welcome, and ensure every interaction reflects the highest standards of hospitality.
This role is ideal for someone who thrives in a fast‑paced environment, enjoys engaging with people, and can confidently balance exceptional customer service with important security and operational procedures.
Key Responsibilities
Guest Experience & Welcome
- Deliver outstanding guest service and create memorable first impressions for all visitors and clients.
- Host the lobby and welcome areas in line with site standards and operating procedures.
- Build rapport with guests and, where possible, remember and refer to them by name.
- Engage with visitors beyond the initial greeting to create a positive and lasting impression.
- Promptly communicate visitor arrivals to the relevant contacts and ensure timely guest management.
- Keep waiting visitors informed of any delays and ensure their comfort at all times.
- Demonstrate a proactive, solution‑focused approach to guest requests and enquiries.
- Consistently uphold Bennett Hay guest service standards.
Reception & Visitor Management
- Meet and greet all visitors in accordance with Bennett Hay service standards and site security protocols.
- Manage visitor sign‑in procedures and issue visitor passes where required.
- Maintain accurate visitor management records and administrative systems.
- Monitor staff sign‑in procedures when security passes have been forgotten.
- Support security procedures, including visitor screening and bag checks where applicable.
- Assist couriers and delivery personnel in line with site security requirements.
- Maintain accurate delivery records, logs, and documentation.
Security & Compliance
- Remain vigilant and security‑conscious at all times.
- Support building security procedures, including awareness of tailgating, penetration testing, lockdown procedures, fire evacuations, bomb threat protocols, and emergency response processes.
- Work closely with the security team to ensure all procedures are followed correctly.
- Report any security concerns, incidents, accidents, near misses, or operational issues promptly.
Customer Service & Relationship Building
- Act as a key point of contact for service partners, building users, visitors, and customers.
- Build positive working relationships with colleagues, clients, and stakeholders at all levels.
- Maintain a professional, friendly, and approachable manner at all times.
- Demonstrate a genuine commitment to exceeding customer expectations.
- Support colleagues and wider site operations when required as part of a one‑team approach.
- Ensure all communication is professional, consistent, and delivered in a timely manner.
Presentation & Housekeeping
- Ensure reception and welcome areas remain clean, tidy, and presentable throughout the day.
- Conduct visual checks of public areas and report housekeeping concerns as required.
- Take a proactive approach to identifying and escalating faults or maintenance issues.
What We’re Looking For
Experience
- 1–2 years’ experience in hospitality, guest services, reception, customer service, or a similar client‑facing role.
Skills & Attributes
- A natural ability to make people feel welcome, comfortable, and valued.
- Confidence engaging with a wide range of guests, visitors, and building users.
- Strong interpersonal and communication skills.
- Ability to work calmly and professionally under pressure.
- Excellent organisational skills and attention to detail.
- A positive, proactive, and solutions‑focused attitude.
- Comfortable managing high volumes of visitors in a busy corporate environment.
- Strong emotional intelligence and the ability to adapt communication styles appropriately.
- Ability to work collaboratively within a team while also using initiative independently.
Security Awareness
- Understanding of ACT (Action Counters Terrorism) principles and security awareness terminology.
- Appreciation of security procedures and the importance of vigilance within a corporate environment.
Benefits
- Pension and life assurance
- Health cash plan for you and your dependents
- Cycle to work scheme
- Opportunities for professional growth
- Friendly work environment with a sense of community
- Holiday Purchase Scheme
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