Job Overview
As an Assistant Night Manager, you will be working 44 hours a week based on a 4 days on/3 days off schedule. At 1651 bedrooms our Royal National Hotel you will deputise for the Night Manager and work as part of a team of 3 Assistant Night Managers, managing a team of 15+ night receptionists and porters. You will have full responsibility for overseeing and directing all hotel operations and services during the night shift, maintaining a great guest experience and ensuring a seamless handover of financial information, KPI targets and night audits for the Front Office Management team in the morning.
Key Responsibilities
- Ensure the safety and security of guests and staff, conducting regular Health and Safety checks and managing emergency procedures and evacuations.
- Lead by example so the night team delivers an exceptional journey from check‑in to check‑out, addressing any shortfall in service quality and operating standards.
- Recruit, train and develop the team, rewarding performance and helping team members reach their personal and business goals.
- Maintain the highest standards of guest experience during all night operations.
Qualifications & Experience
- Previous operational experience as a Night Manager or an experienced front‑of‑house supervisor/manager within a hotel.
- Strong organisational skills and the ability to multi‑task and adapt to changing priorities.
- Excellent communication skills with a natural leadership style.
- Positive can‑do attitude, calm under pressure, able to work independently and as part of a team.
- Previous knowledge of Opera is desirable.
- Passion for hospitality and a commitment to creating memorable guest experiences at all hours.
Compensation & Benefits
- £33,812.00 per annum + benefits.
- 28 days holiday, increasing with length of service up to 33 days.
- Access to ILH Training Academy programmes, apprenticeships and supported study scheme.
- Complimentary uniform dry‑cleaning and discounted dry‑cleaning on personal items.
- Access to an interest‑free Season Ticket Loan or Travelcard Loan.
- Team member flat‑rate discount and 50% discount to friends and family at any of our hotels.
- 50% discount at ILH’s nine food and beverage outlets.
- Access to coffee and beverage discounts at Blooms Café – £1.50 per beverage.
- Access to an employee‑funded Health Cash Plan.
- Access to local Bloomsbury London discounts (e.g., bowling and restaurant outlets).
- Access to Early Pay – instantly access a portion of the pay already earned.
- Access to shopping discounts across high‑street brands and online retailers.
- Access to salary sacrifice schemes (e.g., nursery care, cycle to work & technology).
- Access to mental health first‑aid and well‑being support.
- Access to our Employee Assistance Programme by Hospitality Action.
- Additional benefits can be explored here.
Company Profile
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4‑star hotels in the heart of Bloomsbury. Independent and family‑owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel, which remains the UK’s largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG‑Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship Hotel in 2026. We are now recruiting an Assistant Night Manager for our Royal National Hotel. We don’t want you to work for us; we want you to work with us and be part of our ILH Family.
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