1st Line IT Service Desk Analyst (Windows/AD)

PHOENIX Medical Supplies Ltd. in Runcorn is seeking a 1st Line Technical Support specialist to join the IT service desk.

The role focuses on incident management, request fulfilment, and access management, acting as the first point of contact for UK locations including offices, pharmacies and distribution centres during operational hours. You will work to resolve incidents, develop workarounds, and ensure CMDB accuracy while supporting service improvements and security compliance.

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