Dermatology Skin Cancer Surveillance Coordinator

Dermatology Skin Cancer Surveillance Coordinator

NHS AfC: Band 5

Job Type: NHS AfC Band 5. Main area: Dermatology Grade NHS AfC Band 5. Contract: 3 months secondment (cross site). Hours: full time, flexible working, 37.5 hours per week. Job ref: 289‑SC‑385.

Site: Chelsea and Westminster Hospital (cross site). Salary £36,943 – £44,900 per annum incl. HCAS. Closing 20/07/2026 23:59.

Job overview

An exciting opportunity for a team player to join the Dermatology department as Skin Cancer Surveillance Coordinator on a fixed‑term basis. The role is pivotal in ensuring the timely progression of patients through the pathway from referral to diagnosis and treatment or discharge. The ideal candidate will enjoy problem solving and delivering excellent care by coordinating and tracking the patient journey following a skin cancer referral.

As a well‑established team member, you will be flexible, adaptable, a good team player with the ability to work independently and handle a variety of duties while maintaining attention to detail.

Main duties

• Facilitate the smooth running and robust tracking of the skin cancer patient journey by ensuring coordinated administrative processes revolve around individual patient needs.
• Support the skin cancer clinical lead, operational team, skin cancer clinical nurse specialists (CNS) and wider skin cancer and dermatology team, working under the direct or indirect supervision of the junior service manager (cross site).
• Streamline administrative processes to ensure patients referred into the Trust on a cancer pathway are tracked, escalated and monitored in line with cancer wait time guidance.
• Adaptability and willingness to work flexibly and contribute to service development and improvement.
• Create training guides and standard operating procedures for the skin cancer pathway, ensuring all staff are aware of cancer upgrading and downgrading processes.
• Use a caring and empathetic approach and support the service across two sites.
• Liaise with the multidisciplinary skin cancer team to ensure robust patient tracking and keep all relevant systems updated.
• Be the point of contact for all skin cancer patients.
• Answer telephone enquiries from patients, carers, hospital staff and GPs, supporting patients or arranging appointments as required.
• Investigate all queries and requests related to examination requests and appointments using Cerner and Palantir Foundry systems.
• Communicate with outpatient booking clerks when patients need a face‑to‑face results appointment and MOPs coordinators if biopsy or excision is required.
• Attend and follow up on any actions from weekly skin cancer MDT meetings.
• Assist with patient navigation along the cancer pathway to ensure patients are informed about investigations and procedures.
• Provide adequate hand‑over to covering admin staff when away.
• Coordinate FDS letter outcomes in accordance with cancer KPIs.
• Escalate capacity issues and support JSM and DGM with demand planning.
• Provide non‑clinical advice to patients on the skin cancer pathway.
• Some roles may require weekend shifts at multiple sites.

Person specification

Education and Qualifications

• Educated to degree level or equivalent.
• Junior management qualification or equivalent experience to demonstrate competency.

Experience

• Operational experience in a managerial role.
• Staff management including objective setting, appraisal, performance review and people development.
• Experience working with clinicians and healthcare professionals at a senior level.
• Significant experience working in the NHS.
• Producing standard operating procedures.
• Experience of service development and policy implementation impacting the Trust.
• Experience of a range of Patient Administration Systems (PAS).
• Experience dealing sensitively with a range of people issues and complaints.
• Demonstrable experience in improving levels of customer care.
• Experience with health service drivers and statutory requirements affecting patients.
• Audit methods.
• Budget management.
• Project management.
• Change management.
• Giving presentations to both small and large groups.

Skills and Knowledge

• Proven ability in managing people, process, quality and productivity.
• Ability to source and evaluate a comprehensive range of information.
• Ability to prioritise and delegate tasks appropriately.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem‑solving skills.
• Able to identify areas for improvement and implement processes as appropriate.
• Ability to work autonomously or as part of a team.
• Good written and verbal communication skills, including overcoming significant barriers in sensitive environments.
• Ability to use sound judgement to resolve service issues.
• Ability to train and develop staff.
• Understanding of NHS structure, procedures and policies.
• Ability to carry out audits and develop reports or spreadsheets for the Trust.
• Knowledge of HR policies.
• Leadership and motivational skills.
• Self‑disciplined and self‑motivated, working on own initiative.
• Professional attitude.
• Ability to motivate and enthuse others.
• Ability to deliver changing objectives.
• High commitment and ability to complete tasks to strict deadlines.
• Good organisation and planning skills.
• Positive and flexible approach to changing demands and opportunities.
• Understanding of clinical terminology and hospital procedures.

Trust Values

• Putting patients first.
• Responsive to patients and staff.
• Open and honest.
• Unfailingly kind.
• Determined to develop.

Important information

• The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.
• Employment at the Trust is offered subject to successful completion of a six‑month probationary period.
• Recruitment team available support 9am–5pm, Mon–Fri. Contact via Trust switchboard for Recruitment team.

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