Family Support Worker

Family Support Worker – London & South East Team

We are looking to appoint a Family Support Worker on a full‑time basis (35 hours, 5 days per week) to deliver a high‑quality family support service to families in the local area at a time when they need it most.

Responsibilities

• Provide needs‑led emotional, social and practical support to families whose child or young person has a life‑threatening or terminal illness.
• Manage your own schedule and remain flexible to meet the changing needs of the families on your caseload.
• Build supportive relationships, offer bereavement support and help families cope with grief, loss and change.
• Work collaboratively with the family support team, volunteers and other professionals (health, education, social care) to deliver a high‑quality service.
• Support fundraising colleagues by writing case studies and family updates where appropriate.
• Practice child protection, information sharing and data protection principles, and work within established guidelines.
• Use information technology confidently (including MS Office) to maintain accurate records and reports.

Qualifications and Requirements

• Experience as a child health, education or social care professional, preferably in a community environment.
• Recognised qualification in education, health or social care.
• Knowledge of child protection, information sharing and data protection procedures.
• Empathetic, open communicator who can work well within a team.
• Full current driver’s licence and an enhanced DBS disclosure.

Benefits

• £24,000 per annum salary.
• Company car (P11D value £23,000‑£26,000, taxable benefit £6‑£8k).
• Pension scheme: 5% employer contribution and a minimum 3% employee contribution.
• 25 days annual leave plus public holidays (increasing to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with additional days for long‑service).
• Extra leave for birthdays, weddings or civil ceremonies, and an extra half‑day for Christmas shopping.
• Employee Assistance Programme including remote GP, counselling, physiotherapy and a 24/7 helpline.
• Blue Light Card Scheme and other rewards and discounts.
• Bike‑to‑work scheme, season‑ticket loan and payroll‑giving schemes.
• Recruitment bonus scheme.
• Flexible working arrangement to support work‑life balance.

Development and Training

• Access to a comprehensive training programme covering Mental Health First Aid, Makaton, counselling skills, introduction to play and more within the first 12 months.
• Individualised learning and development opportunities aligned with the charity’s strategic plan.

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