Position Overview
Assistant Director of Repairs and Maintenance – Permanent, 35 hours per week, national remit with hybrid working across multiple UK locations. Salary circa £90k per annum.
This role leads the responsive repairs and voids service, ensuring homes are maintained to a high standard, delivered efficiently, cost‑effectively and in a customer‑focused manner. The incumbent will modernise services, improve performance, enhance customer satisfaction and develop strong partnerships across the organisation and with contractors.
Responsibilities
- Lead the delivery of responsive repairs and voids maintenance services
- Drive continuous service improvement using customer insight, complaints and performance data
- Manage contractors and suppliers, ensuring strong performance and value for money
- Lead procurement activity and build long‑term strategic partnerships
- Ensure compliance with health & safety legislation across all activities
- Manage budgets and maintain strong financial control
- Oversee void turnaround to minimise rent loss and maximise efficiency
- Handle disrepair cases, ensuring effective resolution and learning
- Act as the technical lead for repairs, working closely with customer contact teams to improve right‑first‑time delivery
- Engage customers and stakeholders in shaping and improving services
- Monitor and report on performance to senior leaders and governance groups
Qualifications
- CIH Level 5 (or equivalent with CIH top‑ups), or willingness to work towards
- Relevant qualification or substantial experience in construction or asset management
- Proven leadership experience delivering high‑performing repairs and voids services, achieving excellent customer satisfaction outcomes
- Strong leadership and motivational skills, with the ability to build and sustain a high‑performance team culture
- Demonstrated track record of delivering high‑quality, customer‑focused repairs and maintenance service
- Strong commitment to customer and building safety alongside service delivery
- Excellent understanding of repairs performance, with strong commercial awareness
- Experience managing significant budgets and overseeing procurement activity
- Strong negotiation skills with the ability to manage complex issues effectivelyHighly effective communication and interpersonal skills
- Proven ability to collaborate across teams to deliver sustainable service improvements
- Full UK driving licence and access to a vehicle, with the ability to travel extensively across sites and estates
Benefits
- Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more
- Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about
- Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through the benefits platform to help your money go further
- Future‑focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind
- Family‑friendly policies – Enhanced parental leave, flexible working options, and support for work‑life balance
- Career development – From Stepping into Management and Management Essentials training to Leadership Academy, apprenticeships, and more – we help you grow and succeed
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship licence.
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