Friendly GP Surgery in East London is looking to recruit a receptionist/administrator to work 8:00‑4:30 daily. The role provides excellent customer care to our patients and carries out a variety of administrative tasks. The position is available immediately.
Job Responsibilities
- Administration: Thorough knowledge of all Practice procedures, working in accordance with written protocols, recording messages accurately, maintaining patient records, photocopying and scanning documents, processing GP Links, handling repeat prescriptions, managing home visit or emergency appointments, booking transport and ambulance services, and covering all reception positions as necessary.
- Appointments: Process appointment requests via telephone or in person; manage new patient registrations, data entry and medical records maintenance; handle patients’ change of address and telephone numbers.
- Telephone: Working knowledge of the telephone system both during and after opening hours; provide a professional first‑line response to all callers.
- Other tasks: Call/recall patients on the chronic disease register, call/recall patients for the flu campaign, ensure building security, typing letters as required, and any other tasks allocated by managers.
Confidentiality
In the course of seeking treatment patients entrust us with sensitive information about their health and other matters. Staff must respect their privacy and act appropriately. All such information is regarded as strictly confidential and may only be divulged to authorised persons in accordance with Practice policies.
Health&Safety
- Assist in promoting and maintaining the safety of all staff and patients.
- Use personal security systems within the workplace according to Practice guidelines.
- Identify risks and undertake activities to manage them.
- Use infection control procedures and keep work areas tidy and safe.
- Report potential risks.
Equality and Diversity
- Support the rights of patients, carers and colleagues.
- Respect privacy, dignity, needs and beliefs of all individuals.
- Behave in a welcoming, non‑judgemental manner.
Personal/Professional Development
- Participate in annual performance reviews and maintain a record of personal and professional development.
- Take responsibility for learning and demonstrating skills to peers.
Quality
- Maintain quality within the Practice and alert others to quality issues.
- Assess own performance and take accountability.
- Contribute to team effectiveness and make suggestions for improvement.
- Effectively manage time, workload and resources.
Communication
- Communicate effectively with team members, patients and carers.
- Recognise needs for alternative communication methods and respond accordingly.
Implementation of Services
- Apply Practice policies, standards and guidance.
- Discuss impact of policies with team members.
- Participate in audit where appropriate.
Experience and Qualifications
- Experience working in General Practice preferable.
- Minimum of 2 GCSE (or equivalent) at Grade C or above in Maths and English, or relevant work experience in the same field.
- NVQ Level 2 in Administration or Reception/Customer Care.
- English GCSE Grade C or above; GCSE in IM&T Grade C or above.
- Proven experience in customer service/ front‑of‑house role and at least one year in an administrative role.
- Experience in a health care setting and knowledge of medical terminology.
Key Skills
- Good verbal and written communication skills.
- Excellent telephone manners.
- Ability to work as part of a team and independently.
- Customer focus and interpersonal skills.
- Good IT skills: Word, Email, Emis Web, MS Excel.
- Flexible, adaptable, and able to use discretion.
- Prioritise workload and work with a wide range of professionals and patients.
The practice has a growing population of over 8,000 patients and offers a wide range of services. We provide the highest quality healthcare to patients in the area. Our doctors, nurses and all other staff are dedicated to offering a professional service to the highest standards.
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