IT Apprentice

Overview

Introduction: This is an opportunity to join a rapidly growing business and develop a career in IT. The company is a small, friendly team focused on exceptional customer service.

About the Employer

Work in a down-to-earth team where fun at work is valued alongside delivering expert service to customers.

Responsibilities

• Provide IT support via telephone, remote support tools and at customer premises, primarily supporting Microsoft Windows networks, systems, desktops and cloud applications.
• Assist in planning and executing larger project work (server installation/upgrades, office relocations, new office setup).
• Contribute to improving the office function, identifying and developing business opportunities, quoting new business and analysing business progress.
• Learn to respond to phone and email support requests promptly; attempt to resolve issues before escalating.
• Check customer backups daily and monitor ongoing issues, liaising with support teams as needed.
• Verify daily customer Anti-Virus software status and escalate as required.
• Assist in arranging support diary and coordinate with customers to schedule convenient appointments.
• Document important customer information and procedures; provide accurate notes of work and enter time and equipment costs in the helpdesk system.
• Maintain customer database information; forward quotes and recommendations to customers as required.
• Assist in purchasing software or hardware as required.
• Assist with large projects such as office moves and server installations; delivery and setup of equipment at customer sites.
• Identify opportunities with the current customer base and contribute to related activities.
• Undertake other duties as needed or required.

Training Outcome

As a growing, people-first organisation, opportunities to expand into all areas of the business (from IT Support to Technical Sales to IT Account Management) with ongoing training and exposure to new technology.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisational skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Numerical skills
• Analytical skills
• Logical thinking
• Team working
• Creative thinking
• Initiative
• Non-judgemental attitude
• Patience

Qualifications

• Essential GCSE English – C/4
• Essential GCSE Maths – C/4

Course Information

• Course: Information Communications Technician (Level 3)
• Level: 3
• Route: Digital Apprenticeship
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: Monday to Friday, times to be confirmed
• Expected Duration: 1 Year 6 Months
• Training Provider: PROFESSIONAL APPRENTICESHIPS LTD

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