Ops Support Agent

Working hours: 30 per week

Salary: £14.02 per hour. Premia paid for hours worked between 7pm – 10pm, and 10pm – 6am.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed, prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Benefits

• Attractive compensation package.
• Training to get you started and on-the-job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced-rate shipping.
• Great career opportunities.
• FedEx is one of the worlds most admired companies and trusted brands year after year.

FedEx is an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

FedEx in the UK is Disability Confident ‘Committed’.

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