Job Description
Join Our Team as a Customer Service Advisor in a growing contact centre!nnAre you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead!nnAbout the Role:nAs a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls.
Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments.nn Working Pattern:nnFull-time position with a 6-week rolling rota.nFully on Site for training then hybrid (3 days in office)nShifts will be between 8 AM – 8 PM Monday to Friday, and 9 AM – 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities:nnManage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes.nEngage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction.nIdentify complex queries and escalate as necessary to achieve fair outcomes.nProvide clear and efficient responses while adhering to company guidelines.nAccurately update the client database with essential information.nComply with client and regulatory policies and procedures.What You'll Need:nnExcellent written and verbal communication skills.nExperience in a fast-paced environment.nStrong timekeeping skills.nBasic IT skills.nExperience in a customer service environment is a plus! Why join us?nnOngoing Opportunities: Long-term assignments with regular permanent roles available.nWeekly Pay: Enjoy weekly pay for your hard work!nFree Parking: Convenient parking available on-site.Ready to Make a Difference?nIf you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service.nnApply today and take the first step towards an exciting career with our client!
If you do not hear from us, then unfortunately your application has been unsucsessful nnAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.nnAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.nnBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser
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