Job Description
Our client currently has two very exciting opportunities to join their collaborative, fast-paced, welcoming and supportive team based in Central London.nnThe role of Practice Assistant is a crucially important one given that it supports the smooth day-to-day operations, whilst ensuring efficient and quality service is provided.nnWe are looking to actively engage with candidates who:nn * Have a naturally warm, helpful and empathetic naturenn * Genuinely enjoy interacting with people and assisting themnn * Can deliver outstanding customer experiencenn * Have strong and confident interpersonal, communication and PC skillsnn * Can demonstrate resilience in the work place and find it second nature to work hard and be conscientiousnn * Can demonstrate strong and accurate organisational skills (the ability to juggle multiple balls, whilst not compromising on accuracy)nn * Can remain calm in pressurised situationsnn * Likes to keep busy, this is a role for someone with a strong work ethicnn * Thrives in contributing to an efficient work place – a genuine team playernn * Have a willingness to learn technical aspects to the rolenn * Have the ability to work independently and take initiativennSome of the responsibilities include:nn * Acting as the first point of contact by answering all incoming phone calls.nn * Provide high-quality customer service by handling daily inquiries and walk-ins.nn * Check and respond to emails and online inquiries promptly.nn * Manage appointments by scheduling, sending confirmations, and maintaining accurate records.nn * Handle scanning and emailing of documents.nn * Keeping accurate and up-to-date records in the system.nn * Place and track ordersnn * Taking payments, raise invoices, and process refunds as needed.nn * Manage incoming and outgoing mail, ensuring timely distribution and processing.nn * Restocking rooms with consumable supplies, as needed.nn * Conduct regular stock checksnn * Assist in drafting and writing reports when necessary.nn * Provide reception cover, particularly over lunchtimenn(More detailed spec available):nnWorking Hours: 09:00-17:00 whilst on probation. Once probation has been successfully passed, shift patterns include 08:00-16:00, 09:00-17:00 and 10:00-18:00. (Flexibility will be required to cover various locations and shifts to support the practice’s needs effectively).nnIn line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message.
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