Job Description
Joining the Windsor store of a highly regarded and growing fashion focused retail brand, you will play a key role in supporting the Store Manager in delivering an exceptional in store experience whilst helping to drive team performance and overall store success.nnWorking within a friendly and collaborative environment, this is an excellent opportunity for an experienced retail professional to take the next step in their career, gaining hands on involvement in both the commercial and operational aspects of store management.nnThe role will involve supporting the day to day running of the store, motivating team members, maintaining high visual standards and ensuring consistently high levels of customer service within a fast paced retail setting.nnThe position requires strong communication and organisational skills, alongside a proactive and hands on approach to leadership within a fast paced retail environment.nnThis is a full-time position working 40 hours per week on a rota basis across the store’s opening hours of Monday to Saturday 10:00am – 6:00pm and Sunday 11:00am – 5:00pm.nnSalary £29,000 per annum. Benefits include staff discount, company pension scheme, ongoing training and development, supportive team environment and career progression opportunities.nnDuties:nn * Lead by example to deliver outstanding customer service at all timesnn * Support the Store Manager in achieving store sales targets and KPIsnn * Assist with the training and development of new team membersnn * Act as Duty Manager in the absence of senior managementnn * Handle customer queries and resolve complaints professionallynn * Maintain high visual merchandising and store presentation standardsnn * Support stock control, replenishment and deliveriesnn * Assist with till operations including refunds and end of day proceduresnn * Ensure fitting rooms and shop floor areas are kept clean and organisednnSkills and Experience required:nn * Previous supervisory or team leadership experience within a fast paced retail environmentnn * Excellent communication and organisational skillsnn * A hands on and proactive approachnn * Ability to motivate and support a teamnn * Strong customer service skillsnn * Flexible approach to working hours including weekends
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