Job Title
Support Worker – Days
Job Role
Support Worker – Days
Service
Creative Care – Leicester Complex Care
Hours per week
28 – 42 Hours per week
Hourly Rate
£12.71
Location
Leicester
This role is open to female applicants only. This is due to the specific needs and personal care requirements of the individuals you would be supporting, who have expressed a preference for female support workers.
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted supported living setting for adults with complex care needs. Our service supports individuals with learning disabilities, physical disabilities, mental health conditions, and autism.
Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas.
With a strong focus on person-centred care, we provide 24‑hour support tailored to each individual’s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.
The individuals we support have a range of complex needs and all require support with behaviours. Our staff work closely with each individual using Positive Behaviour Support (PBS) approaches, person-centred planning, and specialist support strategies to promote positive outcomes and improve quality of life.
Important Information About This Role
This service supports individuals with complex needs. The role requires resilience, confidence, and the ability to remain calm and professional in situations that can be physically and emotionally demanding. Successful candidates should be comfortable supporting individuals during periods of distress and be committed to promoting positive outcomes through person-centred and Positive Behaviour Support approaches.
The role may involve responding to situations where individuals present physical challenges or behaviours of concern. Staff must be able to respond safely, appropriately, and in accordance with agreed support plans, risk assessments, training, and relevant legislation.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you’ll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small.
From providing personal care and supporting individuals with complex behavioural needs, to encouraging independence and building strong, trusting relationships, you’ll play a vital role in helping people live fulfilling and meaningful lives.
This role can be both physically and emotionally demanding. You will regularly support individuals who display behaviours that challenge and may be required to respond to incidents using de‑escalation techniques, Positive Behaviour Support strategies, and agreed support plans. Successful candidates will need to remain calm, resilient, professional, and compassionate in challenging situations while maintaining the safety and wellbeing of the people we support, colleagues, and themselves.
Whilst full training will be provided, we are looking for individuals who are confident, emotionally resilient, and passionate about supporting people with complex needs. Previous experience supporting individuals with learning disabilities, autism, mental health needs, physical disabilities, or behaviours that challenge would be advantageous.
Employee Benefits
- Training & Development: Access accredited and in-house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Welcome Bonus: Receive a £250 bonus – £50 after 4 weeks of service and £200 after completing 2 months.
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We’re Looking For
While experience in care is welcome, it’s not essential – full training is provided.
We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high‑quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
- Mentors new colleagues during induction to support high-quality care delivery.
- Participates in supervision, observation and appraisal processes.
- Provides effective communication including accurate written reports.
- Follows WCL financial procedures.
- Acts in line with the organisation’s environmental and sustainability principles.
- Helps maintain a caring environment aligned with best practice, guidance and legislative requirements.
- Contributes to clear and effective communication with all stakeholders.
- Delivers high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement).
- Seeks and shares the views and preferences of the people we support.
- Promotes high levels of satisfaction among people we support, families, colleagues and commissioners.
- Supports the Service Manager with complaints and concerns following WCL policy.
- Maintains positive relationships with families, the community, and external partners.
- Understands and implements safeguarding procedures.
- Completes Safeguarding of Vulnerable Adults and Mental Capacity Act training.
- Recognises and reports safeguarding concerns appropriately.
- Takes reasonable care of own and others’ health and safety.
- Cooperates with the employer to ensure compliance with legislation.
- Avoids misuse of equipment or systems provided for safety.
- Supports the Service Manager in maintaining a safe environment.
- Respect confidentiality in line with the Data Protection Act 2018 and ISO27001.
- Uses and shares information only with authorised people and for authorised purposes.
- Maintains the job description, which may be amended to meet service needs.
Person Specification
Qualifications
- Desirable: A recognised health or social care qualification.
Experience
- Additional relevant training or qualifications.
- Essential: Evidence of wanting to professionally develop.
- Essential: Willingness and ability to learn.
- Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs.
- Desirable: Experience working as part of a team.
Technical Skills
- Essential: Ability to handle basic numerical data, including simple financial information.
- Essential: Ability to use Microsoft Office (Word and Outlook).
- Desirable: Ability to use WCL transport or own transport when required.
Personal Qualities
- Essential: Understanding of fairness and valuing diversity.
- Essential: Understanding of safeguarding vulnerable adults and the ability to recognise concerns.
- Essential: Ability to work positively and flexibly as part of a team.
- Essential: Positive values relating to disability, older people, dementia and mental health.
- Essential: Understanding of WCL’s key statements and how to demonstrate them.
- Essential: Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs.
- Essential: Good verbal and written communication skills.
- Essential: Ability to listen sensitively.
- Essential: Strong interpersonal skills.
- Essential: Ability to develop and maintain positive relationships with others.
- Desirable: Ability to plan, organise and prioritise tasks.
- Desirable: Understanding of positive, person-centred support planning.
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