Retail Advisor, 30hrs, Cribbs Causeway

About the Role

As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers.

Location

Bristol

Summary

Job Family: RetailJob Type: Part TimePosted Date: 10-Jul-2026Reference #: 74619

Day To Day, You’ll

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Qualities and Experience

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast‑paced retail environment.

Benefits

• Competitive hourly rate of £13.45.
• Discounts on broadband, TV and mobile.
• Cycle2Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O₂ Priority.
• Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.

Equal Opportunities

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

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