Job Description
Customer Service AdvisornnSalary: £13.45 per hour (Living Wage Employer)n Location: Capgemini, Manchestern Hours: 35 hours per week, Monday to Friday, between 7am – 6pmnnManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.nnIn this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.nnWhat you'll donnRespond to customer requests via telephone, email, and web chatnLog all requests using the appropriate call logging softwarenResolve issues or provide advice and guidance where possible over the phonenAssign calls to the relevant support teams when needednAction Back Office requests when requirednAdvise customers and support teams on known problems/workaroundsnKeep customers updated on the progress of their request or incidentnContribute to team success by meeting agreed personal targetsn Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.nnWhat you'll bringnnExcellent communication skills, both verbal and writtennA genuine passion for delivering great customer servicenWillingness to learn and adaptnAbility to work independently and as part of a teamnStrong problem-solving skillsnConfidence working under pressuren If you're looking for a steppingstone into a career in technology, this could be your next move.nnInterested? Apply today
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