1st/2nd Line Support Technician

Our client are a specialist IT Support and Solutions company who are looking to hire a new 1st/2ndline IT Support Analyst to join their well-established IT team made up of experienced IT Consultants, Technical Engineers & Helpdesk Support Technicians.

MAIN RESPONSIBILITIES

• Provide call handling and remote support for issues including PC’s, hardware installations, Microsoft 365, Server maintenance, etc
• Provision of a first-rate technical service to IP’s customers ensuring the company’s standards of excellence are utilised and driving ‘customer delight’.
• Set up new users on systems and create passwords etc.
• Be thefirstpoint of contact for all customers via telephone, e-mail, remotesupportand in person.

MAIN REQUIREMENTS

• Have 2 years’ experience working in an ITsupport providing 1st and 2ndlinesupport
• Have proven experience with Server/365
• Have experiencesupporting Microsoft Windows operating systems
• Have knowledge of Microsoft Office applications and operations systems
• Any Active Directory experience and knowledge of mobile technologywould be highly beneficial.
• Have knowledge of fibre networks, telephone systems, scripting and AV systems
• Have excellent presentation and customer service skills
• Have a positive attitude, be personable and approachable with an outgoing and flexible personality

THIS IS A FANTASTIC ROLE WITH AN EXCELLENT EMPLOYER OFFERING SUPERB CAREER OPPORTUNITIES.

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