Customer Service Advisor

Position

Customer Care Advisor

Overview

Office Based Role. Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.

Location

Donnington- Telford

Salary

£26,227.50 per annum

Working Hours

Mon‑Fri 9am‑5.30pm

Employment Type

Full time – Permanent

Benefits

• 31 days holiday, rising to 38 after longer service (inclusive of bank holidays)
• Pension & Life Assurance Scheme
• 2 fully paid community volunteering days each year
• Referral Scheme
• Opportunity for career break after 3 years of service

Responsibilities

• Providing customers with the highest level of experience
• Working to deadlines while delivering quality customer service
• Updating and maintaining customer records on an ongoing basis
• Providing support to sales, field-based and inside sales teams
• Promoting products on call in line with relevant promotional activity

Qualifications

• Excellent communication skills and the ability to articulate your message and build trust with customers and colleagues
• Excellent telephone manner and customer rapport skills to deliver the best customer care experience
• Ability to work as part of a team and achieve common goals
• Highly organized with excellent attention to detail
• Computer literate
• SAP experience (desirable)

Equality & Diversity

We embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

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